From assessing root cause analysis, troubleshooting break-fixes, investigate,identify GAPS,Issues, work around,development of process reengineering,optimizations and support month -end/year-end closings, all production support tickets are taken care as a complete entirety process per IT service management (ITSM) and Service Level Agreement (SLA)

Cross module integration is my specialization. I provide Go live support, Post-Go live support,Daily production support, Month-end support, Audit support, troubleshooting technical issues in FI and CO  modules & related cross functional integrations issues with MM, SD, PS, TM,PP,PM,HR